Shipping & Refund Policy
Last updated: 15 June 2026
This Policy explains how we dispatch, deliver, cancel, return, and refund Evolve by Humanedge products. It forms part of our Terms of Service. Sold by Human Edge Advisory Services Private Limited. Consumer care: evolve@humanedge.co
1. Processing and dispatch
Orders are processed on business days (Mon–Fri, excluding public holidays). We aim to dispatch within 3 to 5 business days of order confirmation; peak periods may take longer and we will keep you informed. You receive a dispatch confirmation with tracking where available.
2. Coverage and charges
We ship across India to serviceable PIN codes through our logistics partners. Shipping is free on the Kits unless stated otherwise at checkout. If an address is not serviceable, we will contact you to arrange an alternative or cancel and refund.
3. Delivery timelines
Estimated delivery is typically 3 to 7 business days after dispatch, depending on location. These are estimates, not guarantees, and may be affected by factors outside our control. Please ensure someone can receive the order; failed deliveries returned to us may incur re-shipping charges.
4. On delivery — check before accepting
As these are food and supplement items: check the outer packaging is intact and tamper-evident seals unbroken before accepting. If the package is visibly damaged, tampered, or seal-broken, do not consume it — refuse delivery if possible and contact evolve@humanedge.co within 48 hours with your order number and photographs.
5. Cancellations
You may cancel before dispatch by emailing evolve@humanedge.co with your order number; we refund in full to the original payment method. After dispatch, an order cannot be cancelled, though the return conditions below may apply.
6. Returns and refunds
For food-safety and hygiene reasons we generally cannot accept returns of opened, used, or tamper-seal-broken items. We will replace or refund if: the Product arrived damaged, leaking, or seal-broken; you received an incorrect item; or the Product was past its best-before date on arrival or had a genuine quality defect.
To claim, email evolve@humanedge.co within 48 hours of delivery with your order number, a description, and clear photographs of the product and packaging (including batch/best-before and the outer label). We may ask you to return or retain the item for inspection.
We cannot accept returns or refund where: packaging is opened or the seal broken (except the damage/defect cases above); the claim is after 48 hours without valid reason; the issue results from incorrect storage after delivery or use against instructions; or it is a change of mind after opening/consuming, or based on an outcome expectation (the Kit is a food product and individual experiences vary).
7. How refunds are issued
Approved refunds go to the original payment method within 7 to 10 business days of approval; time to reflect depends on your bank. Partial orders may get partial refunds or replacements. Shipping charges are refunded only where the return is due to our error.
8. Allergen note
Review ingredient and allergen information before ordering and before use. The Products contain tree nuts (almonds, cashews) and oats and may contain traces of other nuts and seeds. A change of mind on allergen content after opening is not refundable, so please check before you open the Kit.
9. Contact and grievances
Consumer care: evolve@humanedge.co Grievance Officer: Lakshay Grover, evolve@humanedge.co Human Edge Advisory Services Private Limited, The Times of India Building, Dr. D.N. Road, Mumbai G.P.O., Greater Mumbai, Maharashtra – 400001, India
We aim to acknowledge and resolve issues within the timelines under the Consumer Protection (E-Commerce) Rules, 2020. Nothing here affects your statutory consumer rights.